Hashmi Infonet ServicesIVR
Interactive voice response (IVR) is a technology that allows a computer to interact with humans through the use of voice and DTMF tones input via keypad. In telecommunications, IVR allows customers to interact with a company's host system via a telephone keypad or by speech recognition, after which services can be inquired about through the IVR dialogue. IVR systems can respond with prerecorded or dynamically generated audio to further direct users on how to proceed. IVR systems deployed in the network are sized to handle large call volumes and also used for outbound calling, as IVR systems are more intelligent than many predictive dialer systems.
All telephony features that your business needs
Click to call -
Make outbound calls efficiently with one click without the need to manually dial-up the prospect mobile numbers.
Live call transfer-
Transfer the ongoing support line from one agent or department to another without disconnecting the phone call.
CRM integration-
Integrate popular CRM services or custom software with our cloud call centre for a smoother workflow.
Remote teams-
Set up & manage remote teams of sales and support agents by empowering them to manage business calls from any place.
Call masking-
Ensure the privacy of your customers as well as support agents by hiding their personal numbers from each other.
Live panel-
See the entire call center's real-time activity in one dashboard, including agent performance, call logs, and call analytics.
Outbound calling-
Make automatic outbound calls to your potential customers or clients and get faster response with IVR inputs.
Call queue-
Reduce call abandonment with smart call queue, quickly connecting customers with available agents.
Professional number-
Build a better brand image with a professional business number as your callers connect with you at zero calling cost.
Multi-level IVR-
Add multiple departments and custom voice greetings to your IVR menu as per your unique business requirements.
Recorded conversations-
Ensure better training of your sales and support team by using the recordings of your agent's interaction with customers.
Call tracking-
Keep a constant tab on your business calls with real-time reports on incoming, outgoing, and missed calls.
Call reports-
Get insights about your business calls to optimize your call management better than ever before.